Ordering

HOW FAST IS THE ORDER PROCESSING TIME?

Orders are processed in 1 to 5 business days. 

 

CAN I STILL CHANGE/CANCEL MY ORDER?

Orders may be cancelled within 24 hours. Unfortunately, we cannot update or cancel your order once it has been shipped. If you need to change anything in your order, please cancel your existing order first and place an order again with your desired product instead. 

 

Shipping

Orders are shipped within 24 hours and delivered within 10 to 18 business days. 

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at heazure8@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at heazure8@gmail.com.